FAQ | Bi Me

What is Bi Me?

Bi Me is your premium online destination for authentic Korean skincare products in India. We bring the best of K-beauty to your doorstep, offering a curated collection of innovative formulations and time-tested ingredients tailored to various skin types and concerns.

How can I place an order?

Placing an order is simple: Browse our products on Bi Me. Add your favorite items to the cart. Proceed to checkout, enter your details, and complete the payment. You will receive a confirmation email once your order is placed.

3. Do you offer free shipping?

We offer free shipping on orders above ₹1400. For orders below this amount, a standard shipping fee applies.

4. How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location. You will receive a tracking link once your order is shipped.

5. What payment methods do you accept?

We accept: Credit/Debit Cards (Visa, Mastercard, etc.) UPI Net Banking Digital Wallets (Paytm, Google Pay, etc.)

Can I return or exchange a product?

Yes! We have a customer-friendly return policy. If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the product, provided the product is unopened and unused. Please contact our customer support team to initiate the process.

What should I do if I have an issue with my order or delivery?

If you encounter any issues with your order or delivery, please contact our customer support team via email at hi@bime.com or through our live chat on the website. We aim to respond within one hour.

How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location in India. You will receive a tracking link once your order is shipped.